Help and support

To help you find what you need to know quickly, we've put all of our most frequently asked questions in one place. And if you can't find the answer you're looking for here, you can always email us and we'll help you.

Click on a question below for more information.

About our accounts and rates of return

How do I submit a document as part of my application?


As part of your application, we may ask you to submit via email some documents to verify your identity, your address or your source of funds. To do this, you'll need to email a photograph or scan of the original document we've asked for. You can also email a copy of a document, like a bank statement that you've downloaded. We'll accept documents in PDF, JPEG or PNG formats. When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing.




What documents do you accept as proof of identity?


To verify your identity, we'll ask you to show us one of the documents from the list below in the correct format:

  • Passport – please copy the photo page and the page opposite.
  • EU national identity card.
  • Full driving licence. Must be at your current address – please copy front and back.
  • Old style paper driving licence. Must be at your current address – please copy both sides.
  • Biometric residence permit (BRP) – please copy front and back.
When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing. We can’t accept the same documents to prove both your identity and your address, so please make sure you use a different document for each. If you provide an identity document that contains your address, this must match the address on your application as well as on your address document. We'll accept documents in PDF, JPEG or PNG formats. If you can’t provide us with a document from this list, please call us on 0203 287 4656. We’re open from Monday to Friday, 8am to 8pm (excluding bank holidays).




What documents do you accept as proof of address?


To verify your address, we'll ask to see one of the documents from the list below. Your document must show your current home address – the one on your application.

  • Full UK driving licence. Must be at your current address – please copy front and back.
  • Old style UK paper driving licence. Must be at your current address – please copy both sides.
  • Council tax statement for the current tax year, at the address on your application.
  • UK mortgage statement dated within the last 12 months, at the address on your application.
  • Utility bill issued within the last three months. We can accept water, gas, electricity, broadband or landline telephone bills, but not mobile phone bills. Must be at your current address.
  • A UK bank, building society, credit card or other regulated financial institution statement dated within the last three months at your current address.
  • An HMRC self-assessment letter, confirmation of entitlement to tax credits or a letter confirming tax code, dated in the last 12 months (not a P45 or P60 form) and at your current address.
Benefit entitlement letter issued by DWP, Job Centre Plus, your local authority or Veterans Agency dated in last six months and at your current address. This includes entitlement to pension payments, child benefit, tax credits, housing benefit and winter fuel allowance but not a P45 or P60 form. When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing. We can’t accept the same document to prove both your identity and your address, so please make sure you use a different document for each. If you provide an identity document that contains your address, this must match the address on your application as well as on your address document. If you can’t provide us with a document from this list, please call us on 0800 085 6789. We’re open from Monday to Friday, 8am to 8pm (excluding bank holidays)




What documents do you accept as proof of source of funds?


To verify your source of funds, we'll ask you to send us different documents as evidence depending on how you're funding your account. When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing. We'll ask you to upload one of the documents from the relevant source of funds list below. Salary

  • Payslip dated within the last three months.
  • Most recent annual tax return if you're self-employed.
  • Confirmation of your salary, on headed company paper and signed by your employer.
Pension
  • Most recent annual pension statement.
  • Bank statement showing relevant pension deposits, dated within the last three months.
Current savings
  • Bank statements from the relevant savings accounts, dated within the last three months.
Sale of assets
  • Evidence of completion of the sale.
  • Written confirmation of the sale from your solicitor.
Investment income
  • Statement of the investment from your investment provider.
  • Your most recent annual tax return.
  • Written confirmation of your investment income from your accountant or investment provider.
Gift A gift is received from a living person. If someone has left you a gift in a will, this should be considered inheritance. We'll accept a statement signed and dated by yourself that must contain all of the following:
  • Amount of the gift.
  • Reason or circumstances of the gift.
  • Full name of the person who gave you the gift.
  • Your relationship with the person who gave you the gift.
For example: I was given £1,000 from my friend John Smith for my birthday. [Signed: your name] [Dated: DD/MM/YYYY] Inheritance
  • Written statement from a solicitor confirming the amount of your inheritance, the circumstances of your inheritance, the full name of the deceased and your relationship with them.
  • The death certificate of the person you inherited from and a statement signed by yourself confirming the amount of your inheritance, the circumstances of your inheritance, the full name of the deceased and your relationship with them.
Gambling or lottery winnings Evidence of your winnings, like a betting receipt or documentation from the paying company. Other If none of the categories above seem quite right, you can select ‘Other’ from the dropdown list so that you can describe your source of funds in your own words. We’ll still ask you to send us evidence to verify your source of funds, and you should upload the most relevant document you have. We’ve included some common examples of other sources of funds below, and explained which documents we’ll accept as evidence for each. Part-time work
  • Bank statements from a current account in your name showing your income, dated within the last three months.
  • Payslip dated within the last three months.
  • Confirmation of your salary, on headed company paper and signed by your employer.
Redundancy
  • A letter or a settlement agreement from your former employer stating the terms of the redundancy payment.
  • A payslip showing the name of the company and the amount of redundancy.




How do I send you a document in the post?


If you need to send us something by post, please check whether we’ve asked you to send a certified copy or have given you the option to send in the original document or a certified copy. If we’ve specifically asked for a certified copy, please don’t send us the original document. Make sure that the document or any copies you send us are in English, and that they’re clear, complete and current. Our address is: LDN4 Capital Ltd, Warlies Park House, Horseshoe Hill, Upshire, EN9 3SL




What is a certified copy?


A certified copy is generally a photocopy of an original identity document that has been checked by a professional, and confirmed to be a true copy of the original document. To certify, the professional must write 'certified to be a true copy of the original' on the copy, sign and date it, and print their name, occupation and address underneath their signature. We'll accept certified copies from most professionals, including bank officials, chartered accountants, solicitors or teachers. They should not be related to you, living with you or in a relationship with you. For more information on certified copies, please visit g ov.uk/certifying-a-document. Please note that this does not apply to general or ordinary powers of attorney, lasting powers of attorney or enduring powers of attorney. We can usually only accept copies of these documents if they have been certified by a solicitor. Please see the Third Party Instruction form for guidance on sending us these documents.




What is meant by an original copy?


We might ask you to send us original documents, or original copies of documents. Both mean the same thing. For death, marriage and birth certificates, we mean the original documents issued and certified by the General Register Office. For lasting power of attorney documents, enduring power of attorney documents, Court Orders, Certificate of Appointments or Controllership Orders, this means a document issued by the court or Office of the Public Guardian and will usually bear an impressed seal, mark, or stamp. For ordinary and general power of attorney, you can either fill out the ‘ordinary power of attorney’ template on the website or send us an Office of the Public Guardian document.





Sending us documents

How do I submit a document as part of my application?


As part of your application, we may ask you to submit via email some documents to verify your identity, your address or your source of funds. To do this, you'll need to email a photograph or scan of the original document we've asked for. You can also email a copy of a document, like a bank statement that you've downloaded. We'll accept documents in PDF, JPEG or PNG formats. When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing.




What documents do you accept as proof of identity?


To verify your identity, we'll ask you to show us one of the documents from the list below in the correct format:

  • Passport – please copy the photo page and the page opposite.
  • EU national identity card.
  • Full driving licence. Must be at your current address – please copy front and back.
  • Old style paper driving licence. Must be at your current address – please copy both sides.
  • Biometric residence permit (BRP) – please copy front and back.
When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing. We can’t accept the same documents to prove both your identity and your address, so please make sure you use a different document for each. If you provide an identity document that contains your address, this must match the address on your application as well as on your address document. We'll accept documents in PDF, JPEG or PNG formats. If you can’t provide us with a document from this list, please call us on 0203 287 4656. We’re open from Monday to Friday, 8am to 8pm (excluding bank holidays).




What documents do you accept as proof of address?


To verify your address, we'll ask to see one of the documents from the list below. Your document must show your current home address – the one on your application.

  • Full UK driving licence. Must be at your current address – please copy front and back.
  • Old style UK paper driving licence. Must be at your current address – please copy both sides.
  • Council tax statement for the current tax year, at the address on your application.
  • UK mortgage statement dated within the last 12 months, at the address on your application.
  • Utility bill issued within the last three months. We can accept water, gas, electricity, broadband or landline telephone bills, but not mobile phone bills. Must be at your current address.
  • A UK bank, building society, credit card or other regulated financial institution statement dated within the last three months at your current address.
  • An HMRC self-assessment letter, confirmation of entitlement to tax credits or a letter confirming tax code, dated in the last 12 months (not a P45 or P60 form) and at your current address.
Benefit entitlement letter issued by DWP, Job Centre Plus, your local authority or Veterans Agency dated in last six months and at your current address. This includes entitlement to pension payments, child benefit, tax credits, housing benefit and winter fuel allowance but not a P45 or P60 form. When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing. We can’t accept the same document to prove both your identity and your address, so please make sure you use a different document for each. If you provide an identity document that contains your address, this must match the address on your application as well as on your address document. If you can’t provide us with a document from this list, please call us on 0800 085 6789. We’re open from Monday to Friday, 8am to 8pm (excluding bank holidays)




What documents do you accept as proof of source of funds?


To verify your source of funds, we'll ask you to send us different documents as evidence depending on how you're funding your account. When you photograph or scan the document, make sure that the image is clear, complete and that all four corners of the document are showing. We'll ask you to upload one of the documents from the relevant source of funds list below. Salary

  • Payslip dated within the last three months.
  • Most recent annual tax return if you're self-employed.
  • Confirmation of your salary, on headed company paper and signed by your employer.
Pension
  • Most recent annual pension statement.
  • Bank statement showing relevant pension deposits, dated within the last three months.
Current savings
  • Bank statements from the relevant savings accounts, dated within the last three months.
Sale of assets
  • Evidence of completion of the sale.
  • Written confirmation of the sale from your solicitor.
Investment income
  • Statement of the investment from your investment provider.
  • Your most recent annual tax return.
  • Written confirmation of your investment income from your accountant or investment provider.
Gift A gift is received from a living person. If someone has left you a gift in a will, this should be considered inheritance. We'll accept a statement signed and dated by yourself that must contain all of the following:
  • Amount of the gift.
  • Reason or circumstances of the gift.
  • Full name of the person who gave you the gift.
  • Your relationship with the person who gave you the gift.
For example: I was given £1,000 from my friend John Smith for my birthday. [Signed: your name] [Dated: DD/MM/YYYY] Inheritance
  • Written statement from a solicitor confirming the amount of your inheritance, the circumstances of your inheritance, the full name of the deceased and your relationship with them.
  • The death certificate of the person you inherited from and a statement signed by yourself confirming the amount of your inheritance, the circumstances of your inheritance, the full name of the deceased and your relationship with them.
Gambling or lottery winnings Evidence of your winnings, like a betting receipt or documentation from the paying company. Other If none of the categories above seem quite right, you can select ‘Other’ from the dropdown list so that you can describe your source of funds in your own words. We’ll still ask you to send us evidence to verify your source of funds, and you should upload the most relevant document you have. We’ve included some common examples of other sources of funds below, and explained which documents we’ll accept as evidence for each. Part-time work
  • Bank statements from a current account in your name showing your income, dated within the last three months.
  • Payslip dated within the last three months.
  • Confirmation of your salary, on headed company paper and signed by your employer.
Redundancy
  • A letter or a settlement agreement from your former employer stating the terms of the redundancy payment.
  • A payslip showing the name of the company and the amount of redundancy.




How do I send you a document in the post?


If you need to send us something by post, please check whether we’ve asked you to send a certified copy or have given you the option to send in the original document or a certified copy. If we’ve specifically asked for a certified copy, please don’t send us the original document. Make sure that the document or any copies you send us are in English, and that they’re clear, complete and current. Our address is: LDN4 Capital Ltd, Warlies Park House, Horseshoe Hill, Upshire, EN9 3SL




What is a certified copy?


A certified copy is generally a photocopy of an original identity document that has been checked by a professional, and confirmed to be a true copy of the original document. To certify, the professional must write 'certified to be a true copy of the original' on the copy, sign and date it, and print their name, occupation and address underneath their signature. We'll accept certified copies from most professionals, including bank officials, chartered accountants, solicitors or teachers. They should not be related to you, living with you or in a relationship with you. For more information on certified copies, please visit g ov.uk/certifying-a-document. Please note that this does not apply to general or ordinary powers of attorney, lasting powers of attorney or enduring powers of attorney. We can usually only accept copies of these documents if they have been certified by a solicitor. Please see the Third Party Instruction form for guidance on sending us these documents.




What is meant by an original copy?


We might ask you to send us original documents, or original copies of documents. Both mean the same thing. For death, marriage and birth certificates, we mean the original documents issued and certified by the General Register Office. For lasting power of attorney documents, enduring power of attorney documents, Court Orders, Certificate of Appointments or Controllership Orders, this means a document issued by the court or Office of the Public Guardian and will usually bear an impressed seal, mark, or stamp. For ordinary and general power of attorney, you can either fill out the ‘ordinary power of attorney’ template on the website or send us an Office of the Public Guardian document.





Moving your money

How do I add money to my account?


You need to contact us via email or phone and request our banking details as well as a unique payment reference ID. This will be sent to you via email. We suggest you copy and paste all the details to save any typo issues. When you add money by bank transfer, it should arrive in your account within 5 days of it being sent. Weekends or bank holidays could slow this process. Once funds have arrived with us, we will then start the process of allocating your funds; this can take up to 28 days.




Can I add money to my account by cheque?


No. All funds must be transferred via bank transfer. Depositing via BitCoin is also possible, but please contact us to discuss this.




How do I withdraw money from my account?


To move money out of your account, just email us with your request, and we will respond acknowledging your request and start the de-invest process.

As with depositing, withdrawing can take up to 28 days from your request being acknowledged.

If you are withdrawing a large amount of money, our corporate bank may ask for additional information, which may slow the withdrawal process.




I transferred money to my account, but it doesn't seem to be there.


There are a few reasons why this might happen:

A standard duration from funds being sent until they arrive at our bank is 3 to 5 working days.

If you’ve transferred money over the weekend, it can take an additional day or two until your funds arrive with us.

You must always notify us before depositing additional funds, and you must always use the reference we supply. Using an incorrect or missing reference on your payment will cause a delay.




How much can I pay into my account?


There is no limit on deposits, but please ensure you contact us before making deposits.





 
 
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Contact Us

+44 (0) 203 287 4656

8am to 8pm

Monday to Friday

Investment Warning: Trading on margin carries a higher risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest, you should carefully consider your investment objectives, level of experience, and risk appetite.

 

The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. 

 

Past performance is not necessarily indicative of future results.