Help and support
To help you find what you need to know quickly, we've put all of our most frequently asked questions in one place. And if you can't find the answer you're looking for here, you can always email us and we'll help you.
Click on a question below for more information.
About our accounts and rates of return
Who can apply for an Equanimity Fund Account?
What's the difference between the net and gross rate?
When and how often does my account update?
Do my profits automatically reinvest or do I have to manually action that?
Profits reinvest automatically and compound by default.
I see you are an offshore company, why?
Correct, we are set up as an offshore company. When we incorporated, we had two choices, incorporate onshore, or offshore. After a full review, we decided to incorporate offshore, which was mainly so our trading strategy wasn't hampered or exposed to UK compliance interference, and also due to the want of some of our clients to have offshore banking options.
Union, who are they? I see they operate your reporting and back office.
We understand the need for total transparency, especially in this day and age where there are many companies out there claiming they make excellent returns with little risk or alike, but they are rarely able to prove that, or prove it via a credible outlet. We also wanted our clients to feel comfortable that the returns, trades and results they are seeing are 100% true and accurate, and that’s why from the outset we decided to select Union as our 3rd party audit, risk, and CRM partner.
We could have taken the KPMG route, but typically that audit process happens yearly and is slow, by using Union, we are audited every time we trade, and thus you can be sure of true and transparent reporting 24/7.
We not only use Union for the above, they also provide our client back office set up (what you use and see when you log in), and they publish all of our trades and returns, meaning whenever you see trades, returns or statistics, they are always true and accurate, and collected and published by a 3rd party live, 24/7.
Sending us documents
How do I submit a document as part of my application?
As part of your application, we may ask you to submit via email some documents to verify your identity, your address or your source of funds.
What documents do you accept as proof of identity?
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Passport – please copy the photo page and the page opposite. -
EU national identity card. -
Full driving licence. Must be at your current address – please copy front and back. -
Old style paper driving licence. Must be at your current address – please copy both sides. -
Biometric residence permit (BRP) – please copy front and back.
What documents do you accept as proof of address?
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Full UK driving licence. Must be at your current address – please copy front and back. -
Old style UK paper driving licence. Must be at your current address – please copy both sides. -
Council tax statement for the current tax year, at the address on your application. -
UK mortgage statement dated within the last 12 months, at the address on your application. -
Utility bill issued within the last three months. We can accept water, gas, electricity, broadband or landline telephone bills, but not mobile phone bills. Must be at your current address. -
A UK bank, building society, credit card or other regulated financial institution statement dated within the last three months at your current address. -
An HMRC self-assessment letter, confirmation of entitlement to tax credits or a letter confirming tax code, dated in the last 12 months (not a P45 or P60 form) and at your current address.
What documents do you accept as proof of source of funds?
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Payslip dated within the last three months. -
Most recent annual tax return if you're self-employed. -
Confirmation of your salary, on headed company paper and signed by your employer.
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Most recent annual pension statement. -
Bank statement showing relevant pension deposits, dated within the last three months.
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Bank statements from the relevant savings accounts, dated within the last three months.
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Evidence of completion of the sale. -
Written confirmation of the sale from your solicitor.
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Statement of the investment from your investment provider. -
Your most recent annual tax return. -
Written confirmation of your investment income from your accountant or investment provider.
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Amount of the gift. -
Reason or circumstances of the gift. -
Full name of the person who gave you the gift. -
Your relationship with the person who gave you the gift.
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Written statement from a solicitor confirming the amount of your inheritance, the circumstances of your inheritance, the full name of the deceased and your relationship with them. -
The death certificate of the person you inherited from and a statement signed by yourself confirming the amount of your inheritance, the circumstances of your inheritance, the full name of the deceased and your relationship with them.
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Bank statements from a current account in your name showing your income, dated within the last three months. -
Payslip dated within the last three months. -
Confirmation of your salary, on headed company paper and signed by your employer.
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A letter or a settlement agreement from your former employer stating the terms of the redundancy payment. -
A payslip showing the name of the company and the amount of redundancy.
How do I send you a document in the post?
If you need to send us something by post, please check whether we’ve asked you to send a certified copy or have given you the option to send in the original document or a certified copy. If we’ve specifically asked for a certified copy, please don’t send us the original document.
What is a certified copy?
What is meant by an original copy?
Moving your money
How do I add money to my account?
Can I add money to my account by cheque?
How do I withdraw money from my account?
To move money out of your account, just email us with your request, and we will respond acknowledging your request and start the de-invest process.
As with depositing, withdrawing can take up to 28 days from your request being acknowledged.
If you are withdrawing a large amount of money, our corporate bank may ask for additional information, which may slow the withdrawal process.
I transferred money to my account, but it doesn't seem to be there.
There are a few reasons why this might happen:
A standard duration from funds being sent until they arrive at our bank is 3 to 5 working days.
If you’ve transferred money over the weekend, it can take an additional day or two until your funds arrive with us.
You must always notify us before depositing additional funds, and you must always use the reference we supply. Using an incorrect or missing reference on your payment will cause a delay.
How much can I pay into my account?